Only defective products may be returned within 30 days of original purchase with original packaging and receipt only for exchange or store credit only. Tobacco, e-cigarette coils and accessories and gift cards are exempt from being returned.
To return a defective hardware product, you should mail it to: 15 Lake St S Suite 202, Kirkland, WA 98033
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.